Samsonite Bolsters Consumer Experience and Streamlines Returns Management with ReverseLogix
ReverseLogix fully integrated returns management system presents Samsonite
with a 360-degree check out of its returns method
BURLINGAME, Calif., March 8, 2023 /PRNewswire/ — ReverseLogix, a company of conclusion-to-stop returns administration programs, and Samsonite, a chief in the world wide life style bag field, companion to provide an quick-to-use, self-activated guarantee and repair service portal for Samsonite’s consumers. With ReverseLogix’s configurable and adaptable workflows, improved visibility of the shopper journey, source chain software agnostic integration abilities, as properly as additional regulate about returns administration procedures, Samsonite is enhancing its now environment-course shopper provider to a new degree.
“When we ended up prepared to glance at boosting our warranty approach, a single of our most significant desires was finding a client-struggling with returns option,” explained Stephanie Kalch, senior director of purchaser service of North The us at Samsonite. “It was also important for us to come across a return management method that experienced the means to conveniently integrate into our other devices. ReverseLogix achieved our needs throughout the board and when we turned ReverseLogix on, we straight away gained visibility into our returns and warranty volume like hardly ever just before.”
Applying the ReverseLogix returns administration technique also offers Samsonite with comprehensive perception into precise pieces or merchandise being returned. This visibility equips Samsonite with the details to review and forecast future warranty statements and shopper actions, maximizing Samsonite’s expertise of product functionality across the entire client journey.
“We wanted to give our prospects a improved guarantee working experience by means of a customer-centered interface,” continued Kalch. “ReverseLogix enabled our buyers to go on to our brand internet sites and self-activate their guarantee rather than relying on our simply call facilities or our restore centers.”
In addition, the encounter Samsonite consumers have at its repair service centers is central to their general manufacturer encounter. By remaining able to keep track of the efficiency of the restore facilities, the Samsonite staff can keep them accountable to top quality assurance and turnaround time to ensure prospects are obtaining their bags fixed and back again in their arms swiftly.
“By this partnership, Samsonite can keep on to produce an exceptional customer knowledge, as well as get full visibility into each their inside and customer-facing returns procedures,” claimed Gaurav Saran, chief govt officer at ReverseLogix. “We are thrilled to keep on performing with the Samsonite crew as they continue on to improve their returns processes and set increased requirements for consumer guidance.”
With a heritage dating again a lot more than 110 decades, Samsonite Intercontinental S.A. (“Samsonite” or the “Corporation,” together with its consolidated subsidiaries the “Group”), is a chief in the global life style bag sector and is the world’s best-known and biggest journey luggage firm. The Team is principally engaged in the design, manufacture, sourcing and distribution of baggage, organization and laptop baggage, out of doors and casual bags and travel add-ons all over the globe, mainly beneath the Samsonite®, Tumi®, American Tourister®, Gregory®, Higher Sierra®, Kamiliant®, ebags®, Lipault®, and Hartmann® brand name names as very well as other owned and licensed brand name names. The Firm’s standard shares are detailed on the Main Board of The Inventory Exchange of Hong Kong Restricted (“SEHK”).
ReverseLogix is the only stop-to-finish, centralized, and fully integrated returns administration method designed precisely for retail, ecommerce, producing and 3PL companies. Irrespective of whether B2B, B2C or hybrid, the ReverseLogix system facilitates, manages, and reviews on the whole returns’ lifecycle. Companies that depend on ReverseLogix supply a vastly excellent purchaser returns experience, help save employee time with more rapidly workflows, and increase earnings with 360⁰ perception into returns information. For much more information and facts, visit www.reverselogix.com.
Main Advertising and marketing Officer
Source ReverseLogix Corp