Thanks for your help, here’s what you requested:
Here’s the Speccy Link: http://speccy.piriform.com/results/uboy5h4gTmsjioW4npVqEkf
Below at the results from MiniToolBox, please remember the computer has just had a fresh install of windows as of yesterday, so all the previous logs are gone (which is the frustrating thing for troubleshooting. Also my username is my name so i’ve done a find and replace and replaced my name with “username”).
MiniToolBox by Farbar Version: 17-06-2016
Ran by username (administrator) on 15-01-2022 at 11:52:43
Running from “C:UsersusernameAppDataLocalTempscoped_dir7548_1524096150”
Microsoft Windows 10 Home (X64)
Model: VivoBook_ASUSLaptop X509DA_M509DA Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (01/14/2022 07:15:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: BackgroundTaskUWP.exe, version: 1.0.0.0, time stamp: 0x61dcdf36
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xc000027b
Fault offset: 0x000000000010be3e
Faulting process id: 0x2d08
Faulting application start time: 0xBackgroundTaskUWP.exe0
Faulting application path: BackgroundTaskUWP.exe1
Faulting module path: BackgroundTaskUWP.exe2
Report Id: BackgroundTaskUWP.exe3
Faulting package full name: BackgroundTaskUWP.exe4
Faulting package-relative application ID: BackgroundTaskUWP.exe5
Error: (01/14/2022 05:20:42 PM) (Source: CertEnroll) (User: NT AUTHORITY)
GetCACaps: Not Found
“Message”:”The authority “amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net” does not exist.”
HTTP/1.1 404 Not Found
Date: Fri, 14 Jan 2022 22:20:41 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: 4b0ee565-4605-43b9-bc07-3a648c736621
GET(234ms)GetCACapsNot found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)
Error: (01/14/2022 05:10:19 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007139F
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=0567073a-7d74-403b-b2d5-6b35da372d8d;NotificationInterval=1440;Trigger=TimerEvent
Error: (01/14/2022 05:10:19 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=0567073a-7d74-403b-b2d5-6b35da372d8d
Error: (01/14/2022 05:10:19 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details.
hr=0x80072EE7
Error: (01/14/2022 05:08:45 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.
Error: (01/14/2022 05:07:24 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1409.
System errors:
=============
Error: (01/15/2022 10:47:41 AM) (Source: DCOM) (User: DESKTOP-PFG412U)
Description: microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe!microsoft.windowslive.calendar.AppXwkn 9j84yh1kvnt49k5r8h6y1ecsv09hs.mca
Error: (01/14/2022 07:20:57 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFJ364-MICROSOFT.SKYPEAPP.
Error: (01/14/2022 05:09:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated with the following error: {18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}{18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}21 = The device is not ready.
Error: (01/14/2022 05:09:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: A47979D2-C419-11D9-A5B4-001185AD2B89
Error: (01/14/2022 05:08:43 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service depends on the Network Connection Broker service which failed to start because of the following error: {18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}{18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}1070 = After starting, the service hung in a start-pending state.
Error: (01/14/2022 05:08:43 PM) (Source: Service Control Manager) (User: )
Description: The Network Connection Broker service hung on starting.
Error: (01/14/2022 05:07:29 PM) (Source: Service Control Manager) (User: )
Description: The Printer Extensions and Notifications service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
Error: (01/14/2022 05:07:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated with the following error: {18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}{18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}21 = The device is not ready.
Error: (01/14/2022 05:07:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: A47979D2-C419-11D9-A5B4-001185AD2B89
Error: (01/14/2022 05:05:22 PM) (Source: Service Control Manager) (User: )
Description: The netprofm service terminated with the following error: {18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}{18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}21 = The device is not ready.
Microsoft Office Sessions:
=========================
Error: (01/14/2022 07:15:05 PM) (Source: Application Error)(User: )
Description: BackgroundTaskUWP.exe1.0.0.061dcdf36KERNELBASE.dll10.0.19041.1202c9db1934c000027b000000000010be3e2d0801d809a4f2107a5bC:Program FilesWindowsAppsB9ECED6F.ASUSPCAssistant_3.1.0.0_x64__qmba6cd70vzyyBackgroundTaskUWP.exeC:WindowsSystem32KERNELBASE.dllbf33a72a-c8ff-49df-97bd-149b14d5f6b3B9ECED6F.ASUSPCAssistant_3.1.0.0_x64__qmba6cd70vzyyBGApp
Error: (01/14/2022 05:20:42 PM) (Source: CertEnroll)(User: NT AUTHORITY)
GetCACaps: Not Found
“Message”:”The authority “amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net” does not exist.”
HTTP/1.1 404 Not Found
Date: Fri, 14 Jan 2022 22:20:41 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: 4b0ee565-4605-43b9-bc07-3a648c736621
GET(234ms)GetCACapsNot found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)
Error: (01/14/2022 05:10:19 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007139FRuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=0567073a-7d74-403b-b2d5-6b35da372d8d;NotificationInterval=1440;Trigger=TimerEvent
Error: (01/14/2022 05:10:19 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE70567073a-7d74-403b-b2d5-6b35da372d8d
Error: (01/14/2022 05:10:19 PM) (Source: Software Protection Platform Service)(User: )
00020001(0x00000000, 17:10:19:318)
00030002(0x00000000, 17:10:19:318 – 0)
00040002(0x00000000, 17:10:19:318 – 1, <NULL>, <NULL>, <NULL>)
00050002(0x80072F94, 17:10:19:318 – 0, 1)
00020005(0x00000000, 17:10:19:318 – 0)
Content-Type: text/xml; charset=utf-8
,
http://schemas.xmlsoap.org/soap/envelope/” xmlns:xsi=”
http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=”http://www.w3.org/2001/XMLSchema” xmlns:soapenc=”http://schemas.xmlsoap.org/soap/encoding/”>ProductActivationhttp://schemas.xmlsoap.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00010002(0x80072EE7, 17:10:19:349 – <NULL>)
00010003(0x80072EE7, 17:10:19:349)
Error: (01/14/2022 05:08:45 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON
Error: (01/14/2022 05:07:24 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -1409
=========================== Installed Programs ============================
Advanced SystemCare (HKLM-x32…Advanced SystemCare_is1) (Version: 15.1.0 – IObit)
Driver Booster 9 (HKLM-x32…Driver Booster_is1) (Version: 9.1.0 – IObit)
IObit Uninstaller 11 (HKLM-x32…IObitUninstall) (Version: 11.2.0.10 – IObit)
Microsoft Edge (HKLM-x32…Microsoft Edge) (Version: 97.0.1072.62 – Microsoft Corporation)
Microsoft Edge Update (HKLM-x32…Microsoft Edge Update) (Version: 1.3.153.55 – )
Opera Stable 82.0.4227.58 (HKCU…Opera 82.0.4227.58) (Version: 82.0.4227.58 – Opera Software)
Speccy (HKLM…Speccy) (Version: 1.32 – Piriform)
Zoom (HKCU…ZoomUMX) (Version: 5.9.1 (2581) – Zoom Video Communications, Inc.)
========================= Memory info: ===================================
Percentage of memory in use: 69{18fa003f91e59da06650ea58ab756635467abbb80a253ef708fe12b10efb8add}
Total physical RAM: 6091.59 MB
Available physical RAM: 1831.75 MB
Total Virtual: 7784.14 MB
Available Virtual: 2022.83 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:476.03 GB) (Free:230.94 GB) NTFS
========================= Users: ========================================
User accounts for \DESKTOP-PFG412U
Administrator username DefaultAccount
Guest WDAGUtilityAccount
**** End of log ****
Edited by hamluis, Yesterday, 12:23 PM.
