September 30, 2022

Lenexa Police using new technology to send texts after 911 calls

The Lenexa Police Division is making use of new know-how to preserve individuals risk-free. It’s identified as SPIDR Tech and Lenexa is 1 of the first departments in the state to use it. The technological know-how sends text messages to some callers following they converse to a 911 dispatcher. The messages could involve the position of officers on the way to the contact, how to get ready for the arriving officers, and the circumstance range of the report. Danny Chavez, the community information and facts officer for Lenexa Police, claimed he hopes this will boost the buyer provider knowledge for callers. “We assume it’s going to be a optimistic factor just in terms of law enforcement communications with folks, yet again, enhancing the purchaser services practical experience,” Chavez claimed. “We know that if someone’s contacting us, it’s likely now a undesirable working day to start with.”He claimed the textual content messages will get the stress off the personal to arrive at out to the division because they will have sources sent to their telephone. Messages will not be despatched in all scenarios, in circumstance the cell phone ends up in the wrong fingers. “We don’t want to be sending them messages when they could be trying to call discreetly,” Chavez stated. “They may be in a condition exactly where their target requires to be on acquiring to a safe location or finding away from a unsafe individual.”The plan costs $17,000 a year. The dollars for the system is coming out of the spending budget for the law enforcement division. The messages are all automatic, but you can unsubscribe from them. “Our dispatchers or our staff aren’t owning to go by means of any additional steps to deliver this information,” Chavez said. “It would not involve any additional legwork.”

The Lenexa Police Office is making use of new technological innovation to retain people today risk-free.

It’s identified as SPIDR Tech and Lenexa is one of the to start with departments in the region to use it.

The know-how sends text messages to some callers just after they converse to a 911 dispatcher. The messages could include the position of officers on the way to the contact, how to prepare for the arriving officers, and the situation amount of the report.

Danny Chavez, the public details officer for Lenexa Police, mentioned he hopes this will improve the shopper assistance working experience for callers.

“We consider it’ll be a beneficial issue just in conditions of police communications with people today, once again, boosting the consumer support practical experience,” Chavez claimed. “We know that if someone’s calling us, it can be probably presently a terrible day to get started with.”

He stated the textual content messages will choose the load off the unique to get to out to the department due to the fact they will have assets sent to their phone.

Messages won’t be despatched in all situations, in circumstance the cell phone finishes up in the mistaken arms.

“We really don’t want to be sending them messages when they may be trying to call discreetly,” Chavez reported. “They may possibly be in a problem exactly where their focus needs to be on obtaining to a safe and sound place or acquiring away from a perilous particular person.”

The program expenses $17,000 a yr. The dollars for the application is coming out of the spending plan for the law enforcement department.

The messages are all automatic, but you can unsubscribe from them.

“Our dispatchers or our staff aren’t getting to go through any added actions to send this concept,” Chavez stated. “It doesn’t call for any excess legwork.”